Billing

Everything lives on Admin → Billing. Payments are handled by Stripe; we never see your card details.

#Upgrading

Pick a plan and confirm. The first time, you’ll go through Stripe checkout. Moving between paid plans takes effect immediately, and any unused time on your current plan is credited automatically.

#Downgrading

If you have more than the lower plan allows, you choose what to keep:

1. Choose the sites to keep
   Walkthroughs and analytics move with the sites you keep.
2. Choose the walkthroughs to keep
   If you’re still over the walkthrough limit.
3. Confirm
   Everything you didn’t keep — including its analytics — is permanently deleted.

#Cancelling

Cancel subscription (on Billing or Account) cancels at the end of your current billing period — you keep your plan until then, and you can change your mind before that date. After it ends, the account moves to the free plan.

#Card and invoices

• Payment method — update the card on file from Account → Payment Method, via Stripe’s secure portal.
• Transaction history — download PDF receipts and invoices from the Billing page.

#Failed payments

If a payment fails we email you, and the next time you open the dashboard you’ll be asked to either update your card or switch to the free plan.

If the subscription ends after repeated failed payments, nothing is deleted straight away. When you next sign in you can reactivate your old plan to keep everything, or choose which sites to keep on the free plan.

#Custom plans

For more sites, views or walkthroughs than Too Many, or invoiced billing, get in touch or email hello@lovelysomething.com.